Shipping and delivery

DELIVERY TIMES AND COSTS

We ship to most cities in the world and we usually process your order within 2-4 business days.
The link to track your parcel will be emailed to you shortly after we arrange your shipment.
Orders are shipped from our distribution center in Italy

COUNTRY PROVIDER EST. DELIVERY Costs
Italia Poste spa / BRT / TNT 3-4 INCLUDED
Canada, US, Europe & UK Fedex / DHL 6-7 INCLUDED

Orders placed on Fridays, Holidays or during the weekend, will be processed the next business day.
Please note that during promotional offers and seasonal sale, the dispatch process may take longer than usual.
We do not deliver to Post Office Box (P.O. Box) addresses.



COUNTRIES OF SHIPPING

We are only shipping to the countries listed below but we are working on extending our online stores.

Americas

United States, Canada

Europe

Austria, Belgium, Bulgaria, Croatia, Cirpo, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania , Slovakia, Slovenia, Spain, Sweden, United Kingdom



RETURN AND REFUND POLICY

We offer our customers the option to return all unwashed and unworn merchandise with the original hangtags attached.

Returns must be made within 14 days of delivery date.
For all returns, please email customer@isabelbenenato.com with your order number and we will arrange a courier pick-up.
Please note that returns without proper documentation, packaging and/or materials cannot be processed.
Once the item is received at our fulfillment center, it takes 2-3 business days for the refund to be processed and up to 10 business days for the refund amount to show up in your account.
In addition, if we reasonably determine that a product that might otherwise be eligible for return was ordered through robot or other automatic device or software, we reserve the right, to refuse any of such return request.

EXCHANGE

Exchanges are not available at the moment. Please request a refund and place a new order.



PAYMENTS

All transactions on www.isabelbenenato.com are charged in EUR.
The final amount will be determined by the conversion rate charged by your credit card company at the actual time of payment.
Due to currency fluctuations, the final total shown on the order confirmation may differ slightly from the actual charge in your own currency.