Shipping and delivery
DELIVERY TIMES AND COSTS
We ship to most cities in the world and we usually process your order within 2-4 business days.
The link to track your parcel will be emailed to you shortly after we arrange your shipment.
Orders are shipped from our distribution center in Italy
COUNTRY | PROVIDER | EST. DELIVERY | Costs |
Italia | Poste spa / BRT / TNT | 3-4 | INCLUDED |
Canada, US, Europe & UK | Fedex / DHL | 6-7 | INCLUDED |
Orders placed on Fridays, Holidays or during the weekend, will be processed the next business day.
Please note that during promotional offers and seasonal sale, the dispatch process may take longer than usual.
We do not deliver to Post Office Box (P.O. Box) addresses.
COUNTRIES OF SHIPPING
We are only shipping to the countries listed below but we are working on extending our online stores.
Americas
United States, Canada
Europe
Austria, Belgium, Bulgaria, Croatia, Cirpo, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania , Slovakia, Slovenia, Spain, Sweden, United Kingdom
RETURN AND REFUND POLICY
We offer our customers the option to return all unwashed and unworn merchandise with the original hangtags attached.
Returns must be made within 14 days of delivery date.
For all returns, please email customer@isabelbenenato.com with your order number and we will arrange a courier pick-up.
Please note that returns without proper documentation, packaging and/or materials cannot be processed.
Once the item is received at our fulfillment center, it takes 2-3 business days for the refund to be processed and up to 10 business days for the refund amount to show up in your account.
In addition, if we reasonably determine that a product that might otherwise be eligible for return was ordered through robot or other automatic device or software, we reserve the right, to refuse any of such return request.
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EXCHANGE
Exchanges are not available at the moment. Please request a refund and place a new order.
PAYMENTS
All transactions on www.isabelbenenato.com are charged in EUR.
The final amount will be determined by the conversion rate charged by your credit card company at the actual time of payment.
Due to currency fluctuations, the final total shown on the order confirmation may differ slightly from the actual charge in your own currency.